WhatIBot🌍

Terms of Service

Last updated: 27 April 2026 · Effective date: 27 April 2026

These Terms of Service ("Terms") form a binding contract between you ("Customer", "you") and WhatIBot ("WhatIBot", "we", "us"), the operator of the SaaS platform available at whatibot.com (the "Service"). By creating an account, subscribing to a paid plan, or otherwise using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. The Service

WhatIBot provides an AI chatbot platform that connects to your WhatsApp Business, Telegram Bot, or Instagram Direct accounts and automates conversations with your customers (booking, ordering, FAQ, lead qualification, follow-ups, human handoff). The Service is delivered as a multi-tenant SaaS over the public internet.

2. Account & Eligibility

You must be at least 18 years old and able to enter a binding contract under the laws applicable to you. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at whatibotsupport@gmail.com of any unauthorized use.

3. Subscription Plans & Free Trial

WhatIBot offers tiered subscription plans (Starter, Pro, Business and Scale) billed monthly or annually. New customers may receive a 14-day free trial. At the end of the trial, your subscription converts to a paid plan unless you cancel from your account settings before the trial ends. Plan inclusions, message quotas and prices are described on the pricing page and may change with 30 days' notice for existing customers.

4. Payment, Billing & Auto-Renewal

Payments are processed by our merchant of record. Subscriptions auto-renew at the end of each billing period using the payment method on file. You authorise these recurring charges until you cancel. Prices are exclusive of taxes; applicable VAT or sales tax is added at checkout. Failed payments may result in suspension or termination after a 7-day grace period.

5. Cancellation

You may cancel your subscription at any time from your account settings or by emailing whatibotsupport@gmail.com. Cancellation takes effect at the end of the current billing period; you retain access until then. We do not pro-rate partial months. See our Refund Policy for refund eligibility.

6. Acceptable Use

You agree not to use the Service to:

We may suspend or terminate accounts violating this clause without refund.

7. Customer Data & Privacy

You retain all rights to the data you and your end-customers exchange through the Service ("Customer Data"). You grant WhatIBot a worldwide, royalty-free licence to host, transmit and process Customer Data solely to operate and improve the Service. Our handling of personal data is detailed in the Privacy Policy, which forms part of these Terms.

8. Third-Party Services

The Service integrates with third parties including Meta (WhatsApp, Instagram), Telegram, Anthropic (Claude AI), Supabase, Cloudflare, Stripe, and others. Your use of those integrations is subject to their respective terms. We are not liable for outages, deprecations, or policy changes by third parties.

9. Intellectual Property

WhatIBot, the WhatIBot logo, the Service, and all related software, designs, documentation and trademarks are owned by WhatIBot. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service during your active subscription. No other rights are granted by implication.

10. Service Availability

We aim for 99.5% monthly uptime but do not guarantee uninterrupted service. Scheduled maintenance, force majeure, or third-party outages may cause downtime. We are not liable for missed messages, lost bookings, or revenue loss caused by such interruptions.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by applicable law, WhatIBot and its suppliers disclaim all warranties, express, implied or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, non-infringement, and any warranty arising out of course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or harmful components.

11.1 AI Output Disclaimer

The Service uses large-language-model (LLM) artificial intelligence (currently Anthropic Claude). AI output is probabilistic and may contain inaccuracies, hallucinations, omissions, or content that is contextually inappropriate. You are solely responsible for reviewing, configuring and approving the messages your bot sends, including but not limited to medical, legal, financial, dietary or safety-critical information. WhatIBot is not liable for damages arising from AI-generated content. The Service must not be used as a substitute for qualified professional advice.

11.2 Beta & Experimental Features

Features labelled "beta", "preview", "alpha" or "experimental" are provided without any service-level commitment and may change, break or be removed without notice. Use at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, WhatIBot's total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, or data.

13. Indemnification

You agree to indemnify and hold harmless WhatIBot, its officers, employees and contractors from any claim, damage, liability or expense (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Termination

Either party may terminate the Agreement at any time by cancelling the subscription. We may suspend or terminate your account immediately for material breach of these Terms, illegal activity, or non-payment. On termination, your access ends and Customer Data is retained for 30 days then permanently deleted.

15. Changes to the Terms

We may update these Terms occasionally. Material changes will be notified by email or in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

16. Governing Law & Disputes

These Terms are governed by the laws of Morocco, without regard to conflict-of-law principles, except that EU and UK consumers retain the protection of mandatory consumer-protection laws of their country of residence. The UN Convention on Contracts for the International Sale of Goods does not apply.

16.1 Informal Resolution First

Before filing any formal claim, you agree to contact us at whatibotsupport@gmail.com with a written description of the dispute and to negotiate in good faith for at least 60 days. Most issues are resolved at this stage.

16.2 Binding Arbitration & Class-Action Waiver (non-EU/UK)

If informal resolution fails and you reside outside the EU, UK and Switzerland, any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively by final and binding arbitrationadministered under the rules of the International Chamber of Commerce (ICC), seated in Casablanca, Morocco, before a single arbitrator, in English. Judgment on the award may be entered in any court of competent jurisdiction.

You and WhatIBot each waive any right to participate in a class, consolidated, or representative action. Disputes must be brought in your individual capacity only. If this class-action waiver is held unenforceable, the entire arbitration clause is void and disputes shall be heard by the courts of Casablanca, Morocco.

16.3 EU / UK Consumers — Court Jurisdiction

If you are a consumer resident in the EU, EEA, UK or Switzerland, the arbitration clause does not apply to you. You may bring claims in the courts of your country of residence under mandatory local consumer protection law. The European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr.

17. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, cyberattacks, internet or telecommunications failures, third-party platform outages (Meta/WhatsApp/Telegram/Anthropic), pandemics, or government action.

18. Intellectual Property Complaints (DMCA)

We respect intellectual property. If you believe content transmitted through the Service infringes your copyright, send a notice to whatibotsupport@gmail.com including (a) your contact details, (b) identification of the copyrighted work, (c) the location of the alleged infringing material, (d) a good-faith statement of unauthorised use, (e) a statement under penalty of perjury that the information is accurate, and (f) your physical or electronic signature. Repeat infringers' accounts will be terminated.

19. Export Controls & Sanctions

You represent that you are not located in, and not a national or resident of, any country subject to comprehensive sanctions (currently Cuba, Iran, North Korea, Syria, the Crimea / Donetsk / Luhansk regions of Ukraine, and Russia in the scope of EU/UK/US sanctions), and that you are not on any restricted-party list. You may not use the Service in violation of applicable export-control laws.

20. Anti-Fraud, Anti-Money-Laundering & KYC

The Service may not be used to facilitate fraud, money laundering, terrorism financing, or any unlawful activity. We may request identity verification (KYC) and may suspend or terminate accounts engaged in or suspected of suspicious activity, in coordination with our merchant of record (Paddle) and applicable authorities.

21. Electronic Communications & Notices

By using the Service you consent to receive notices, agreements, disclosures and other communications from us electronically (by email or in-app). Notices to us must be sent to whatibotsupport@gmail.com and are deemed received upon our acknowledgement.

22. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms freely, including to a successor in connection with a merger, acquisition, reorganisation, or sale of assets, on notice to you.

23. No Third-Party Beneficiaries

These Terms do not create any rights for, and may not be enforced by, any third party.

24. Severability & Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is replaced with a valid one that most closely matches the original intent. Failure to enforce any provision is not a waiver of future enforcement.

25. Entire Agreement

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and WhatIBot regarding the Service and supersede all prior or contemporaneous understandings, written or oral.

26. Contact

Questions about these Terms? Contact us:

These Terms are written in English. Translations are provided for convenience; in case of conflict, the English version prevails.

Terms of Service — WhatIBot | WhatIBot