Refund Policy

Last updated: 27 April 2026 · Effective date: 27 April 2026

This Refund Policy describes when and how WhatIBot issues refunds for paid subscriptions and one-time purchases on the SaaS platform at whatibot.com (the "Service"). It is part of our Terms of Service and applies to all customers worldwide. EU consumers retain any additional rights granted by the Consumer Rights Directive (2011/83/EU).

1. Free Trial

New customers receive a 14-day free trial on every plan, with no payment method required up front. You can use every feature during the trial. If you do not subscribe before the trial ends, your account is automatically downgraded and no charge occurs. There is nothing to refund for trial accounts.

2. Monthly Subscriptions

Monthly subscriptions are billed in advance on the day you subscribe and renew on the same day each month.

• You can cancel any time from Account → Billing → Cancel subscription or by emailing whatibotsupport@gmail.com.
• Cancellation takes effect at the end of the current billing period; you keep full access until then.
• We do not pro-rate or refund partial months for monthly plans, except where required by law (see §6 EU/UK consumers).

3. Annual Subscriptions

Annual subscriptions are billed in advance for 12 months at a discounted rate compared to monthly billing.

• 30-day money-back guarantee: if you cancel within 30 days of the first annual charge, we issue a 100% refund — no questions asked.
• After 30 days, annual subscriptions are non-refundable. You retain access until the end of the 12-month period and can cancel auto-renewal at any time.
• Renewals: an annual renewal is billed 7 days before the renewal date. If you cancel within 14 days of renewal and have not made significant use of the renewed period, we will issue a pro-rated refund on request.

4. One-Time Purchases (Add-ons, Setup Fees)

One-time charges (e.g. AI-generated website setup, custom integrations, onboarding assistance) are refundable within 14 days of purchase if the deliverable has not been delivered or activated. After delivery/activation, no refund is available unless the deliverable is materially defective.

5. Service Failures

If the Service experiences a confirmed outage exceeding our 99.5% monthly uptime target, you may request service credits:

• Less than 99.5% but more than 99.0% uptime: 5% of monthly fee credited.
• 99.0%–95.0% uptime: 10% credit.
• Below 95.0% uptime: 25% credit.

Credits are applied to the next invoice. They are not refundable to a payment method. Outages caused by third parties (Meta, Telegram, Anthropic) or force majeure are excluded.

6. EU / UK Consumer Rights (14-day cooling-off)

If you are an EU or UK consumer (not a business), you have a statutory 14-day right of withdrawal from the date of purchase. To exercise this right, email whatibotsupport@gmail.com with your order ID and the statement "I withdraw from my purchase". We refund the full amount within 14 days, using the same payment method.

Note: by starting to use the Service before the 14-day period elapses, you may waive this right for the portion already consumed (Article 16(m) of the Consumer Rights Directive). Pro-rated refunds remain available at our discretion.

7. How to Request a Refund

1. Email whatibotsupport@gmail.com from the email address on your WhatIBot account.
2. Include your order ID (visible in Account → Billing) and the reason for the request.
3. We acknowledge within 2 business days and resolve within 10 business days.
4. Approved refunds are issued to the original payment method via our merchant of record (Paddle). Bank-transfer refunds typically settle within 5–10 business days; card refunds within 3–7 business days.

8. Chargebacks

If you have a billing concern, please contact us first — we resolve almost every issue within a few business days. Initiating a chargeback before contacting us may result in account suspension and forfeiture of any prepaid balance. We share chargeback evidence (signup IP, usage logs, terms acceptance) with the card network on request.

9. AI-Output Dissatisfaction

The Service generates messages using probabilistic AI. Subjective dissatisfaction with AI output (tone, phrasing, occasional inaccuracy) is not, by itself, grounds for a refund outside the standard policy windows above. You are responsible for configuring, reviewing and approving the bot's behaviour for your business.

10. Fraud Prevention & Abuse

We reserve the right to refuse refunds where we have a reasonable belief of fraudulent activity, abuse of the refund policy (e.g. repeated trial-and-refund cycles using different accounts or payment methods), or violation of the Terms of Service. Refunds may be denied or reversed for accounts engaged in spam, phishing, or platform-policy violations.

11. Non-Refundable Items

• Usage charges already incurred (messages already sent through the bot).
• Third-party fees passed through to you (e.g. WhatsApp Business Platform conversation fees, SMS gateway charges).
• Setup and onboarding work already completed.
• Plans cancelled after the EU 14-day window where the Service has been actively used.

12. Account Closure & Data

Refund requests may be accompanied by an account closure. We retain your data for 30 days after closure to allow recovery, then permanently delete it. See the Privacy Policy for details.

13. Changes to this Policy

We may update this Refund Policy. Changes apply to purchases made after the updated "Effective date". Existing subscriptions remain governed by the policy in force at the time of purchase.

14. Contact

• Billing, refunds & support: whatibotsupport@gmail.com
• Postal: WhatIBot, Casablanca, Morocco

This Refund Policy is written in English. Translations are provided for convenience; in case of conflict, the English version prevails.